How to cancel Salesforce before it auto-renews
Checked against Salesforce’s published terms on October 28, 2026. See the sources.
Salesforce subscriptions renew on their own. Under the Main Services Agreement on Salesforce’s site, stopping the renewal takes written notice at least 30 days before the subscription term ends, and email counts. Your order form can set different terms, so check it first.
- How
- Send Salesforce written notice that you do not want the subscription to renew. The agreement says email is acceptable. (source)
- By when
- At least 30 days before the end of the subscription term, unless your order form says otherwise. (source)
- If you miss it
- The subscriptions renew for additional one-year terms, unless the order form says otherwise. (source)
- Renewing smaller
- If you renew with a smaller volume or a shorter term, the renewal is re-priced without the prior term’s per-unit pricing. (source)
Work out your last day to cancel
Enter your renewal date from the order form. Salesforce's Main Services Agreement says 30 days. Change it if your order form says something else.
Check your order form
The public terms are the default. Your order form, or a contract you signed, can override them, and it decides your deadline. Look for:
- The subscription term and whether it renews.
- A notice period that replaces the 30 days.
- Who notice goes to and how.
- The price that applies at renewal.
Salesforce is one renewal. What about the rest?
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What Salesforce’s published terms say
Each quote below is copied from Salesforce’s own site. Each one carries the date we checked it, and a quote older than 90 days puts a warning at the top of this page until it is checked again.
“Except as otherwise specified in an Order Form, subscriptions will automatically renew for additional one year terms, unless either party gives the other written notice (email acceptable) at least 30 days before the end of the relevant subscription term.”
“Notwithstanding anything to the contrary, any renewal in which subscription volume or subscription length for any Services has decreased from the prior term will result in re-pricing at renewal without regard to the prior term's per-unit pricing.”
Another tool?
Use the cancel-by date calculator for any renewal. More vendor terms: How to cancel HubSpot, How to cancel Zoom, How to cancel Notion, How to cancel Ramp, How to cancel Zendesk.
AlignCube is not affiliated with Salesforce. This page summarizes Salesforce’s published terms as they read on October 28, 2026 and quotes them so you can check. It is not legal advice, and your own order form or signed agreement decides your deadline.